Thank you for shopping with Zohra Supplies, operated by Zohra Suppliers LLC. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy to understand how we process and ship your purchases.
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
Please note that during holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Estimated delivery times are:
United States: 5–10 business days
International Orders: 10–20 business days (where available)
Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping costs are calculated at checkout based on factors such as:
Delivery destination
Package size and weight
Selected shipping method
Any available free shipping promotions will be clearly displayed on our website.
After your order has been shipped, you will receive a confirmation email containing your tracking number (when applicable).
Please allow up to 48 hours for tracking information to become available after shipment.
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, shipment delays, additional shipping charges, or returned packages may occur. Zohra Supplies is not responsible for delays or delivery issues caused by incorrect customer-provided information.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before it ships.
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If your package has not arrived within the estimated delivery timeframe, please contact us so we can assist you in investigating the shipment.
While we will work with the carrier to help resolve shipping issues, delivery delays caused by shipping carriers, customs, weather, or other circumstances beyond our control cannot be guaranteed or prevented.
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number
Photos of the damaged item
Photos of the shipping box and packaging
A brief description of the damage
We will review your claim and work to provide an appropriate resolution.
International shipping may be available to select countries.
Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping charges unless otherwise stated.
Some products may have shipping restrictions based on destination, local regulations, or carrier limitations.
If we are unable to ship an item to your location, we will notify you promptly and issue a refund if necessary.
Orders may be canceled only before they have entered processing or shipment.
Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item, you may request a return in accordance with our Return & Refund Policy.
If you have any questions regarding shipping or your order, please contact us:
Zohra Supplies
Operated by Zohra Supplies LLC
Business Address:
4647 Harvest Corner Dr Apt 5101, Richmond, TX, 77406
United States
Phone: 832-205-2411
Email: info@zohrasupplies.com
We appreciate your business and are committed to providing a smooth, reliable shopping experience from checkout to delivery.
