Thank you for shopping with Zohra Supplies. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship orders.
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During busy seasons or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).
Estimated delivery times are:
Standard Shipping: 7–15 business days
International Shipping: 10–20 business days
Please note that delivery times are estimates and may vary due to weather, customs clearance, carrier delays, or other circumstances beyond our control.
Shipping charges are calculated at checkout based on your delivery address, the shipping method selected, and the size or weight of your order.
Any available free shipping promotions will be clearly shown on our website.
If tracking is available for your shipment, you will receive a tracking number by email after your order has been dispatched.
Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
Please make sure your shipping address is accurate before placing your order.
Zohra Supplies is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately. We will do our best to update your information before your order is shipped.
While we work hard to deliver orders on time, delays may occasionally occur due to:
Severe weather
Customs inspections
High shipping volumes
Carrier service interruptions
Other unforeseen circumstances
We appreciate your patience if your order is delayed.
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the issue and help find a suitable solution.
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
Photos of the damaged product
Photos of the shipping package
A brief description of the damage
We will review your request and assist you as soon as possible.
For international orders, customs duties, import taxes, and other fees may be charged by your country's customs authority.
These charges are the responsibility of the customer unless otherwise stated.
If you have any questions about shipping or your order, please contact us:
Zohra Supplies
Email: zohrasuppliesllc@outlook.com
We appreciate your business and are committed to providing a smooth and reliable shipping experience.
