FAQs

Welcome to the Zohra Supplies FAQ page. We've answered some of the most common questions to help make your shopping experience easy and enjoyable.


1. What products do you sell?

Zohra Supplies offers a carefully curated selection of home décor products designed to enhance your living spaces. Our collection may include decorative accessories, wall décor, home accents, seasonal décor, and other stylish home essentials.


2. Where are you located?

Our business is operated by Zohra Supplies LLC

Business Address:
4647 Harvest Corner Dr Apt 5101, Richmond, TX, 77406
United States


3. How can I place an order?

Simply browse our website, add your desired items to your shopping cart, proceed to checkout, and complete your payment using one of our secure payment methods.


4. What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods available during checkout. The payment options displayed at checkout may vary depending on your location.


5. Is my payment information secure?

Yes. Your payment is processed through secure third-party payment providers using industry-standard encryption. We do not store your complete credit or debit card information.


6. How long does order processing take?

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing times may be slightly longer during holidays or periods of high demand.


7. How long does shipping take?

Estimated delivery times are:

  • United States: 5–10 business days

  • International orders: 10–20 business days (where available)

Delivery times are estimates and may vary depending on your location and shipping carrier.


8. Do you provide tracking information?

Yes. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information (when available).


9. Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order.

Once an order has shipped, it cannot be canceled.


10. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be unused, in their original condition, and in their original packaging.

For complete details, please refer to our Return & Refund Policy.


11. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A brief description of the issue

We'll review your request and work to resolve it promptly.


12. Do you ship internationally?

We may offer international shipping to select countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.


13. Why hasn't my tracking information updated?

Tracking information may take up to 48 hours after shipment to become active.

If your tracking has not updated after that time, please contact us for assistance.


14. What if my package is delayed?

Shipping delays can occasionally occur due to weather, customs processing, carrier issues, or high shipping volumes.

If your order is significantly delayed, please contact our customer support team and we'll gladly assist you.


15. How do I contact customer support?

We're happy to help with any questions regarding your order or our products.

Phone: 832-205-2411

Email: info@zohrasupplies.com


16. What if an item is out of stock?

Occasionally, popular products may sell out.

If an item becomes unavailable after your purchase, we'll notify you as soon as possible and offer either a refund or another suitable resolution.


17. Do you offer discounts or promotions?

From time to time, we may offer special promotions, seasonal sales, or discount codes.

Subscribe to our newsletter or check our website regularly to stay informed about upcoming offers.


18. How can I stay updated on new products?

Follow our latest updates on our website and subscribe to our newsletter to receive information about new arrivals, promotions, and exclusive offers.


Still Need Help?

If you couldn't find the answer you're looking for, our customer support team is here to help.

Zohra Supplies
Operated by Zohra Supplies LLC

Business Address:
4647 Harvest Corner Dr Apt 5101, Richmond, TX, 77406
United States

Phone: 832-205-2411

Email: zohrasuppliesllc@outlook.com

Thank you for choosing Zohra Supplies. We appreciate your business and look forward to serving you.