Thank you for shopping with Zohra Supplies. We want you to be satisfied with every purchase. If you are not completely happy with your order, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in its original condition.
Be returned in the original packaging.
Include all accessories, manuals, and parts (if applicable).
Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund or exchange.
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Personalized or custom-made products
Clearance or final sale items
Used or damaged items caused by improper use
Personal care or hygiene products that have been opened (where applicable)
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include:
Your order number
A description of the issue
Clear photos of the product and packaging
We will review your request and work to provide a suitable solution as quickly as possible.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note:
Processing times may vary depending on your payment provider or bank.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
We only replace items if they are damaged, defective, or if you received the wrong item.
If you need an exchange, please contact us by email.
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs where applicable.
For returns due to a change of mind or other personal reasons, the customer is responsible for the return shipping costs unless otherwise stated.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, you will need to follow our return process after receiving the item.
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Zohra Supplies
Email: zohrasuppliesllc@outlook.com
We aim to respond to all customer inquiries as quickly as possible and provide the best possible support.
