Thank you for shopping with Zohra Supplies, operated by Zohra Suppliers LLC. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Be in its original packaging with all accessories, manuals, and tags (if applicable).
Include proof of purchase, such as your order confirmation or receipt.
We reserve the right to refuse returns that do not meet these conditions.
The following items are not eligible for return unless they arrive damaged or defective:
Clearance or final sale items
Gift cards
Personalized or custom-made products
Items that have been used, assembled, altered, or damaged after delivery
Products marked as non-returnable at the time of purchase
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include your order number along with clear photos of the item and packaging so we can review your claim and provide a resolution as quickly as possible.
To request a return, please contact our customer support team:
Business Address:
4647 Harvest Corner Dr Apt 5101, Richmond, TX, 77406
United States
Phone: 832-205-2411
Email: zohrasuppliesllc@outlook.com
Please include:
Your order number
Your full name
The reason for the return
Photos (if the item is damaged or defective)
Our team will provide return instructions after reviewing your request. Please do not send items back without prior authorization.
If the return is due to our error (such as receiving the wrong item or a defective product), we will cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
Original shipping charges are non-refundable unless the return is the result of our error.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
We only replace items that are defective, damaged, or incorrect.
If you need an exchange, please contact us using the information below.
Orders may be canceled only if they have not yet been processed or shipped.
If your order has already been shipped, you will need to follow our standard return process after receiving the item.
If you have any questions regarding our Return & Refund Policy, please contact us:
Zohra Supplies
Operated by Zohra Supplies LLC
Business Address:
4647 Harvest Corner Dr Apt 5101, Richmond, TX, 77406
United States
Phone: 832-205-2411
Email: info@zohrasupplies.com
